Helpdesk Services
IT Support
24/7 dedicated IT helpdesk and remote technical support services.
Starter Package
KES 30,000/mo
8x5 remote support, ticketing system, SLA 4-hours.
Professional Package
KES 80,000/mo
24/7 remote support, SLA 1-hour, active monitoring.
Enterprise Package
KES 200,000+/mo
Dedicated on-site support engineer, VIP executive support.
Deployment Workflow
- 1.Ticketing setup
- 2.Remote tool deployment
- 3.SLA monitoring
System Deliverables
- Helpdesk portal
- SLA response
- Metric reports